Returns Policy

• Claims for return must be dispatched within 7 days of receipt of product.
• Return claims require advance authorization from the CSR (Customer Service Representative) with a valid reason for returning is a must.
• Return claims are invalid for equipment (such as heat-press, cutters, printers, etc.)
• Return claims are invalid for inks (let it be packed or unpacked)
• Please note that if the returned product is found damaged due to the fault of the customer, a refund will not be made on our behalf. To avoid this, please ensure, the product is packed safely to mitigate any damage.

Returns Shipping Cost

If and when the returned item is not due to the fault of ITECH PHILIPPINES, The cost of return will be incurred from your side.

If I Am Receiving a Refund, when Will It Be Processed?

As we, at ITECH PHILIPPINES receive the returned product, we will inspect that product before taking further actions If found, a wrong product was ordered, a refund will be initiated and processed within the next 3 to 5 business days, from the date ITECH PHILIPPINES received the product.

If found, the wrong product was delivered on the behalf of ITECH PHILIPPINES, a refund will be initiated and processed within the next 3 to 5 business days, from the date ITECH PHILIPPINES received the product.

If found, the product to be defective, ITECH PHILIPPINES will test it upon its validation, a refund will be initiated and processed within the next 5 to 8 business days, from the date ITECH PHILIPPINES received the product.

Please note that refund, credit could take ideally up to 5 to 8 business days to reflect on your account.